Refund policy

At Niuemi, we want you to be satisfied with your purchase.

Returns

We accept eligible returns requested within 30 days of delivery. Items must be unused, unworn, unwashed, with their original tags and packaging, and accompanied by proof of purchase.

To request a return, contact us at delannyrenerysd@hotmail.com. If your return is approved, we will provide the return instructions and return address privately. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping fees are non-refundable.

Non-returnable items

For hygiene and safety reasons, we cannot accept change-of-mind returns for:

• Underwear and intimate apparel

• Swimwear with a removed hygiene seal

• Earrings

• Gift cards

• Worn, washed or damaged items

• Final-sale items

These exclusions do not limit any rights customers may have under applicable consumer law.

Damaged, faulty or incorrect items

Please inspect your order after delivery. If an item is damaged, faulty or incorrect, contact us as soon as possible with your order number and clear photographs.

Where required by Australian Consumer Law, customers may be entitled to a repair, replacement, refund or another appropriate remedy. If an item is confirmed to be faulty, Niuemi will cover reasonable return costs where required by law.

Exchanges

The fastest way to exchange an item is to request a return and place a new order after the return has been approved.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Banks and payment providers may require 5–10 business days to process the refund.

Order cancellations

Contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Contact

Email: delannyrenerysd@hotmail.com
Phone: +61 483 868 235
Website: https://niuemi.shop